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The Canine Compassion GP Client Agreement is a general Agreement that is applicable to all services that Canine Compassion GP offers. An Agreement with added details that are specific to the services requested will be sent to you as part of the onboarding process to be signed.

It is the client's sole responsibility to take the initiative to familiarize themselves with the Agreement.

1. Introduction

  • The Canine Compassion GP Client Agreement (the "Agreement") is entered into by and between Canine Compassion GP, an Alberta, Canada sole proprietorship, hereinafter referred to as the "Handler," and an individual hiring the Handler for mutually agreed upon services, hereinafter referred to as the "Client," for the Client's pet(s), hereinafter referred to as the "Animal(s)".

 

2. Services Provided

  • The Handler will follow all safety procedures they deem are necessary while providing services to the Client, which includes but is not limited to the use of muzzles, crates, leashes, prong collars, e-collars, LED gear, paw wax, paw covers, avoiding specific public areas, or cutting walks short. 

    • a) The Handler agrees to provide Neighbourhood Walks services to the Client, which may include walking, training, and providing basic care for the Client's dog(s). The specific details of the services are outlined under the Classic Services tab on the Canine Compassion GP website ("www.caninecompassiongp.com/services").

    • b) The Handler agrees to provide Daytime Drop-ins services to the Client, which may include feeding, training, and providing basic care for the Client's Animal(s). The specific details of the services are outlined under the Classic Services tab on the Canine Compassion GP website ("www.caninecompassiongp.com/services").

    • c) The Handler agrees to provide Group or Private Adventure Walks services to the Client, which may include walking, training, and providing basic care for the Client's Animal(s). The specific details of the services are outlined under the Classic Services tab on the Canine Compassion GP website ("www.caninecompassiongp.com/services").

    • d) The Handler agrees to provide Overnight In-Home Care services to the Client, which may include walking, training, and providing basic care for the Client's Animal(s). The specific details of the services are outlined under the Classic Services tab on the Canine Compassion GP website ("www.caninecompassiongp.com/services").

    • e) The Handler agrees to provide Bi-Weekly Yard Waste Removal services to the Client, which may include entering the Client's property, clearing waste or debris, and using the Client's waste bin for disposal of the waste or debris collected. The specific details of the services are outlined under the Services tab on the Canine Compassion GP website ("www.caninecompassiongp.com/services").

    • f) The Handler agrees to provide 6-Week Day Train Program services to the Client, which may include walking, training, and providing basic care for the Client's dog(s). The specific details of the services are outlined under the Specialty Services tab on the Canine Compassion GP website ("www.caninecompassiongp.com/6-week-day-train-program").

    • g) The Handler agrees to provide Springtime Yard Cleanup services to the Client, which may include entering the Client's property, clearing waste or debris, and using the Client's waste bin for disposal of the waste or debris collected. The specific details of the services are outlined under the Services tab on the Canine Compassion GP website ("www.caninecompassiongp.com/springtime-yard-clean-waitlist").

 

3. Schedule and Access

  • The Handler and the Client shall agree upon a schedule for requested services. The Client agrees to provide necessary access to the premises where the Animal(s) are located, which includes but is not limited to leaving a spare key accessible or sharing the door code.

  • Necessary tools or information for accessing the premises are to be given to the Handler prior to their scheduled arrival. If the Handler cannot access the premises within 10 minutes of arrival, they may leave for their next scheduled service and the Client will be responsible for paying the appropriate cancellation fees.

  • Clients who live in apartment buildings cannot rely on buzzing the Handler in and must have a key for the Handler to access the building.

 

4. Compensation

  • In consideration for the requested services provided, the Client agrees to pay the Handler the fees outlined under the appropriate service section on the Classic or Specialty Services tabs on Canine Compassion GP's website ("www.caninecompassiongp.com/services") or whatever is discussed and mutually agreed upon by both the Handler and Client.

  • Payment is due upon the specified due date outlined on the invoice sent to the Client, unless an alternate due date is discussed and mutually agreed upon by the Handler and Client.

  • If the Client fails to pay the total amount of their open balance by the outlined due date within the invoice, they are subject to pay a late payment fee of 1% ("one percent") interest per day that it is overdue, including the day that the final payment is received.

 

5. Term and Termination

  • This Agreement shall commence on a mutually agreed upon date by the Handler and Client and shall continue until terminated by either party.

  • The Handler can terminate the working relationship with the Client without notice and will not be subject to paying a penalty, which includes but is not limited to a refund of prepaid services by the Client or a credit for unfulfilled services.

  • The Client can terminate the working relationship with the Handler without notice but may be subject to paying the appropriate cancellation fees. The Client will not receive a refund for prepaid services or a credit for unfulfilled services if they terminate the working relationship with the Handler.

 

6. Pet Health and Emergency

  • The Client is responsible for ensuring that the Animal(s) are in good health internally and externally, have an appropriate amount of food, water, or necessary medications, and are up-to-date on vaccinations during the time that the Animal(s) are in the care of the Handler.

  • The Client gives full authorization to the Handler to restock the Animal(s)' food, water, or medication supplies with brands that are the same as what the Client usually buys or a similar alternative in the event that the quantity of any of these items will run out while the Animal(s) are in the Handler's care, with any related expenses to be reimbursed by the Client.

  • The Client gives full authorization to the Handler to groom the Animal(s) themselves or take the Animal(s) to a professional groomer in the event that the Handler deems it to be necessary, with any related expenses to be reimbursed by the Client. Grooming that is necessary can be but is not limited to when the Animal(s) have nails that are long enough to touch the floor when they are in a stationary, standing position, have a matted coat, have a noticeably pungent smell coming from their body, have a double-coat that is saturated with liquid that requires grooming to prevent matting, or are covered in debris or a substance that requires grooming to restore the Animal(s) natural coat. In the event that the Handler is not capable of or skilled enough to groom the Animal(s) themselves, they will take the Animal(s) to a professional groomer of the Handler's choice.

  • The Client gives full authorization to the Handler to seek veterinary care for the Animal(s) in the event of what the Handler deems an emergency, with any related expenses to be reimbursed by the Client. The Handler will take the Animal(s) to the veterinary clinic that the Client specifies is their regular one, as long as that clinic is open and equipped to handle the Animal(s) in the context of the emergency. If the regular veterinary clinic of the Animal(s) is not open, the Handler will bring them to whichever clinic they deem to be appropriate.

 

7. Liability and Insurance

  • The Handler agrees to exercise reasonable care and skill in providing advertised services. However, the Client acknowledges that the Handler is not liable for any injury or damage caused by the Animal(s) to third parties or property. The Client also understands that the Handler will enforce all necessary safety procedures while caring for the Animal(s) but is not liable for any illnesses, injuries, losses, or deaths of the Animal(s), which may be caused by third parties or property. The Client is encouraged to maintain appropriate pet and home insurance. 

  • The Handler is not liable for any damages done to Client’s house, which includes but is not limited to the house’s structure, furniture, or objects by Animal(s) or any third-party who is not associated with Canine Compassion GP. 

  • If the Handler sustains injuries from Animal(s), which includes but is not limited to nips, bites, scratches, being jumped on, or being tripped, the Client agrees to pay all resulting losses and damages suffered or incurred, and to defend and indemnify the Handler and their agents from any resulting claims, demands, lawsuits, losses, costs or expenses, including attorney fees. 

  • The Client is obligated to disclose Animal(s)’ full history of behaviours, dire medical information, incidents, and altercations, which includes but is not limited to previous bites on humans, previous bites on animals, or health problems that could increase risks while in the Handler's care. If the Client withholds any information that puts the Handler, Animal(s), or community at considerable risk, the working relationship between the Handler and Client will immediately be terminated without subjecting the Client to a refund or credit.

8. Photo Release

  • The Client permits the Handler to take pictures and videos of Animal(s) while in their care, which can be uploaded to Canine Compassion GP’s social media accounts and website for advertising and entertainment purposes. The Client releases Canine Compassion GP from any and all liability which may arise from posting media publicly.

9. Governing Law

  • This Agreement shall be governed by and construed in accordance with the laws of Alberta, Canada.

10. Miscellaneous

  • It is the Client's sole responsibility to take initiative to read this Agreement, description of services, price lists, and cancellation policies before requesting services. The Client acknowledges that the terms and details within the Agreement, service descriptions, price lists, and cancellation policies are subject to change at any time. 

Canine Compassion GP Client Agreement

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